Warranty Details:
Warranty period: 12 months, free repair. Return policy (during warranty period):
The 1st~2nd month: Buyer pays shipping to China and we pay return (from China to buyer's address). When we return the repaired products, we usually use China Post Airmail. If buyers want faster, we can ship by DHL but buyers pay extra cost.
The 3rd~12th month: Buyers pay both shipping cost.
(Note: No refund unless we send a wrong product. We do not charge repair cost during 12month warranty. After warranty, we just charge a little labor cost.)
Notice for import tax and other charges:
Buyers pay all expense including import tax and handling charges.
For exporter, we have to pay our local charges, such as Commercial checking, customs and documents fee. So it is same for buyer to pay his charges like import tax and etc.
Q1. What is your terms of packing?
A: Generally, we pack our goods in neutral white boxes and brown cartons. If you have legally registered patent,
we can pack the goods in your branded boxes after getting your authorization letters.
Q2. What is your terms of payment?
A: T/T 30% as deposit, and 70% before delivery. We'll show you the photos of the products and packages
before you pay the balance.
Q3. What is your terms of delivery?
A: EXW, FOB, CFR, CIF, DDU.
Q4. How about your delivery time?
A: Generally, it will take 30 to 60 days after receiving your advance payment. The specific delivery time depends
on the items and the quantity of your order.
Q5. Can you produce according to the samples?
A: Yes, we can produce by your samples or technical drawings. We can build the molds and fixtures.
Q6. What is your sample policy?
A: We can supply the sample if we have ready parts in stock, but the customers have to pay the sample cost and
the courier cost.
Q7. Do you test all your goods before delivery?
A: Yes, we have 100% test before delivery
Q8: How do you make our business long-term and good relationship?
A:1. We keep good quality and competitive price to ensure our customers benefit ;
2. We respect every customer as our friend and we sincerely do business and make friends with them,
no matter where they come from.
| Contact Person : | Kelly |
|---|
